Hikari - First Bites

All products come with manufacturer warranties as provided by our suppliers. Warranty terms vary by product and manufacturer. We stand behind the quality of every item we sell and will work with you to resolve any warranty claims or defects.

For specific warranty information on any product, please contact us at admin@critterscause.com.au before purchase.

Your satisfaction is important to us. If you're not happy with your purchase, please contact us within 30 days of delivery at admin@critterscause.com.au.

We'll work with you to find a solution, whether that's a return, exchange, or refund, in accordance with our supplier's return policies. As a socially responsible business, we're committed to making things right while maintaining our ethical standards.

Most orders are processed within 1-2 business days and shipped directly from our suppliers across Australia.

Delivery times typically range from 3-7 business days for standard shipping, depending on your location and the specific product. Express shipping options may be available for select items.

You'll receive tracking information once your order ships so you can monitor its progress.

We may accept returns within 30 days of delivery for items in original, unused condition with original packaging.

To initiate a return, contact us at admin@critterscause.com.au with your order number and reason for return. We'll provide return instructions and arrange pickup or return shipping as needed.

Please note that return shipping costs may apply. Refunds are processed within 5-7 business days after we receive the returned item.