Australian Pet Supply Store Supporting Animal Welfare Charities

A: While our product selection may be similar to other online pet retailers, our differentiation comes from our genuine commitment to donating 50% of profits to animal and environmental causes, combined with our focus on ethical sourcing, social responsibility, and complete transparency. Plus, our charitable causes evolve based on what our customers care about most.

A: When we talk about sustainable, we're primarily referring to socially responsible practices. We focus on ethical sourcing and social responsibility rather than just environmental claims. While not all products are 100% eco-friendly (some contain plastic components), we carefully curate items based on ethical sourcing criteria including animal welfare, environmental responsibility, supply chain transparency, and fair trade practices.

A: We use a dropshipping model with multiple trusted suppliers to ensure product availability while keeping costs low - allowing us to donate more to charity. This also means we can offer a wider variety of products without the environmental impact of warehousing.

A: We follow our suppliers' return policies and handle all returns with full transparency. If there's any issue with product quality, we'll work with you to provide a full refund to maintain our reputation and your trust. Change of mind returns will be subject to a 15% restocking fee, so please bare this in mind when placing an order and measure carefully.

A: Currently, we focus on serving Australian customers to ensure the best service quality as we grow our charitable impact locally first.

Our dropshippers use Australia Post and Couriers Please. We aim for all parcels to be processed and shipped within one to two business days, and then allow 1-6 business days for delivery. Please kindly allow 2-8 business days to receive your goods depending on your location. If they have not arrived within this timeframe, please feel free to get in touch, and we'll investigate.